Privacy Policy

1. Information We Collect

When you request a quote, book a service, or contact us through our website, WhatsApp, phone, or email, we may collect:

• Your name, phone number, and email address
• Your home or office address, or the address where the service will be performed
• Details about the service you're requesting (property size, service type, preferred date/time, special instructions)
• Payment-related information needed to process a booking (we do not store full card numbers on our own servers)
• Any other information you choose to share with us when communicating about your booking

2. How We Use Your Information

We use the information you provide to:

• Schedule, confirm, and deliver the cleaning services you request
• Communicate with you about your booking, including confirmations, reminders, and follow-ups
• Respond to quote requests and customer service inquiries
• Improve our services and website
• Send occasional service updates or promotional offers, where you have not opted out
• Meet legal or regulatory obligations

We do not sell your personal information to third parties.

3. How We Share Information

We may share your information with:

• Our cleaning staff and contractors, to the extent needed to carry out your booking (e.g. your address and service details)
• Service providers who help us operate our business, such as booking, communication, and payment processing tools
• Authorities, where required by law or to protect our rights, safety, or property

We do not share your information with third parties for their own independent marketing purposes.

4. Data Retention

We retain your personal information for as long as necessary to provide our services, maintain business records, and comply with applicable legal and accounting obligations. If you ask us to delete your information and we have no ongoing legal or business need to keep it, we will do so.

5. Data Security

We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, misuse, or alteration. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

6. Your Choices

You can:

• Ask us what personal information we hold about you
• Ask us to correct or update inaccurate information
• Ask us to delete your personal information, subject to legal and business record-keeping requirements
• Opt out of promotional messages at any time by contacting us or using the unsubscribe option in the message

To make any of these requests, contact us using the details below.

7. Cookies and Website Data

Our website may use cookies or similar technologies to remember your preferences and understand how visitors use the site. You can control cookies through your browser settings; disabling them may affect some website functionality.

8. Children's Privacy

Our services are intended for adults arranging cleaning services. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The "Last updated" date at the top of this page will reflect the most recent revision. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your information, please contact us:

• Phone: +971 54 566 9773
• Email: natikamaids@gmail.com
• Based in Dubai, United Arab Emirates